• 866-774-4531
  • Mon-Fri 8AM-5PM PST
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COMPANY POLICIES (Top Secret Equipment, DBA Olympic Equipment)

Prices

Prices and specifications are subject to change without notice. All orders will be invoiced at prices prevailing at time of shipment. While tariffs have been added, prices do not include any local, state or federal taxes.

Returns & Refunds

All products are non-returnable and nonrefundable thirty days after delivery. Special, and factory orders are non-returnable and non-refundable. Approved returns will require written approval by manufacturer, distributor, and or seller. Installed and used shop equipment, accessories, supporting, and installation materials are non-returnable and nonrefundable. Transportation and installation or labor services are nonrefundable.

Cancellations

Undelivered order cancellations out of our inventory paid at list price are accepted without penalty. However, cancellations on factory orders, accessories, deliveries, installations, products, services or materials are subject to 20% restocking fee. Delivered order cancellations will be charged 20% restocking fee, plus both delivery and return freight costs. Additional costs to buyer may be deemed necessary depending on circumstances. Seller reserves the right to add reasonable circumstantial costs related to cancellations as deemed necessary.

Problems

When problems occur with transportation, products, or installation services we do our best to solve them to customers satisfaction as quickly and efficiently as possible, however since many of our products are imported adequate time must be allowed to receive repair, or replacement parts, or supplies as required by circumstances. Please see warranty for more information.

Warranty

See our warranty page for further information

Freight Damage

Insignificant damage that does not negatively affect the operation of equipment including scratches, dents, and surface discoloration, or light surface rust on unprotected surfaces, may be incurred during transit. Such damage is not warranted.

Scheduling Deliveries

Deliveries will be scheduled only after products have been entered into our warehouse inventory.

Scheduling installations

Installations are paid in full, and in advance. Installations are scheduled on a first-paid, first served basis.

Forms of payment

We accept most forms of credit card payment, checks, or bank wire transfers. We do not accept Check-By-Phone and only accept Pay-Pal through eBay. We do not offer COD orders or deliveries. Go to our financing page for more details!

Sales tax

Sales tax is based on point of sale location, which is charged at 9.2%. Out of state customers & sales tax

Interstate sales are considered out of state sales, so sales tax will not be added to these purchases.

Out Of State Customers & Sales Tax

Interstate sales are considered out of state sales, so sales tax will not be added to purchases delivered out of state. All orders picked up at our Arlington WA. warehouse or delivered in-state will be charged appropriate sales tax.

Need Delivery or Installation?

Shipping: We ship to all 50 states, including AK, HI, and Canada. Contact us for a low-cost freight rate.

Installations: Call us Monday - Friday, 8AM to 5PM Pacific Time to schedule your installation.

Tech Support: We offer free expert technical advice for every device we sell. Call us!

CALL TO ORDER NOW!

866-774-4531

Top Secret Equipment is a division of Top Secret Customs & Restorations 18935 59th Ave NE, Arlington WA 98223. Phone: 866-774-4531.

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