• 360.691.9048
  • Mon-Fri 8AM-5PM PST

Policies

Prices

Prices and specifications are subject to change without notice. All orders will be invoiced at prices prevailing at time of shipment. While tariffs have been added, prices do not include any local, state or federal taxes.

Returns & Refunds

All products are non-returnable and nonrefundable thirty days after delivery. Approved returns will require written approval by manufacturer, distributor, and or seller. Installed and used shop equipment, accessories, supporting and installation materials are non-returnable and nonrefundable. Transportation and installation services are nonrefundable.

Cancellations

Undelivered order cancellations out of our inventory paid at list price are accepted without penalty. However, cancellations on factory orders, accessories, deliveries, installations, products, services or materials are subject to 20% restocking fee. Delivered order cancellations will be charged 20% restocking fee, plus both delivery and return freight costs. Additional costs to buyer may be deemed necessary depending on circumstances. Seller reserves the right to add reasonable circumstantial costs related to cancellations as deemed necessary.

Problems

When problems occur with transportation, products, or installation services we do our best to solve them to our customers satisfaction as quickly and efficiently as possible, however since many of our products are imported adequate time must be allowed to receive repair, or replacement parts, or supplies as required by circumstances. Please see warranty for more information.

Warranty

See our warranty page for further information

Freight damage

Insignificant damage that does not negatively affect the operation of equipment including scratches, dents, and surface discoloration, or light surface rust on unprotected surfaces, may be incurred during transit. Such damage is not covered by warranty.

Scheduling deliveries

Deliveries will be scheduled only after products have been entered into our warehouse inventory.

Scheduling installations

Installations are paid in full, in advance. Installations are scheduled on a first-paid, first served basis

Forms of payment

We accept most forms of credit card payment, checks, or bank wire transfers. We do not accept Check-By-Phone and only accept Pay-Pal through Ebay. We do not have a COD option. Go to our financing page for more details!

Sales tax

Sales tax is based on point of sale location, which is charged at 9.2%.

Out of state customers & sales tax

Interstate sales are considered out of state sales, so sales tax will not be added to these purchases.

Delivery / Installation Agreement

Please read this document, it includes information you need to know before ordering. Thank you.


Need Delivery or Installation?

Delivery is free within 50 miles. If you are located beyond our 50 mile free delivery radius (Arlington WA. 98223), please call us for a freight rate.

Local installation services are available. Call us Monday - Friday, 8AM to 5PM Pacific Time to schedule your installation.

Call to Order

360.691.9048

Top Secret Equipment is a division of Top Secret Customs & Restorations 18935 59th Ave NE, Arlington WA 98223. Phone: 360-691-9048.

© Copyright 2018. All Rights Reserved by Top Secret Customs & Restorations.

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